Customer support
We are here to help your team host unforgettable events
Whether you are onboarding a new venue, collaborating with freelance talent, or managing complex partnerships, our specialists respond quickly with actionable guidance tailored to your workflow.
What to expect
- Personal responses from WeParty customer success within one business day
- Prioritized support for live events, escalations, and critical uptime questions
- Hands-on onboarding assistance for new franchise locations and partner programs
Choose the best way to reach us
Our support options scale with your needs, from quick questions to strategic planning sessions with your assigned success manager.
Email support
Share the full context of your question, attach files, and our partnership specialists will follow up with a detailed response.
Schedule a call
Book dedicated time with our customer success team for onboarding walkthroughs, account reviews, or troubleshooting live issues.
System status
Review real-time uptime, planned maintenance, and historical incident information across the WeParty platform.
Support expertise tailored to partners
Our team combines event operations experience with deep platform knowledge to guide planners, venues, and franchise operators through every step.
Account access
- Password resets, OTP delivery issues, or locked accounts
- Managing organization members and role permissions
- Updating primary contact or billing owner details
Onboarding help
- Guided setup for new partners and franchise locations
- Migrating event data or syncing external CRMs
- Inviting team members to collaborate on proposals
Billing and legal
- Invoices, payment methods, and tax documentation
- Service-level agreements and security questionnaires
- Procurement reviews and custom contracting needs
Integrations
- Connecting to ticketing or marketing automation tools
- Troubleshooting API credentials and rate limits
- Receiving webhooks for guest engagement updates
Preparing for a live event or urgent launch?
Flag urgent timelines in your message and include your event date. We prioritize responses for time-sensitive activations, live productions, and escalations affecting guest experience.
Monday to Friday, 08:00-20:00 (GMT+2)
For platform outages during a live event, call your assigned success manager or dial +972 77 200 2111 and choose option 1.
What to include in your request
- Your organization name, relevant workspace, and the teammates involved
- A concise summary of the issue or goal, plus any steps already taken
- Links, screenshots, CSV samples, or log excerpts that will help us replicate the situation
Looking for quick answers? Explore our FAQ section for immediate guidance.